What a GS/CM are able/unable to do

  • What a CM is able to do:

    • Deal with ban appeals
    • Suspend or ban accounts if needed & proper evidence for misbehavior is available
    • Receive and investigate behavior related reports
    • Investigate event related issues (reward not received, AFTER 2 days have passed)
    • Answer game and forum related questions
    • Receive and investigate bug reports
    • Receive and forward game related feedback
    • Monitor overall server performance and notify the technicians in case of trouble
    • Moderate the WT forums and ShoutBox
    • Deal with GS related feedback
    • Perform forum and in game events
    • Discuss your case with another GM to get a second opinion


    What a CM is unable to do:

    • Show any kind of favoritism (e.g. hand out free items or AP)
    • Fix bugs
    • Alter already existing game features
    • Develop new game features
    • Respond to any kind of billing issue
    • Change the pricing of any item in the shop (in game and web)


    What a GM is able to do:

    • Receive and forward game related feedback
    • Perform forum- and in game events
    • Answer game and forum related questions
    • Moderate the WT forums and ShoutBox
    • Request assistance from a Forum GS if needed
    • Monitor overall server performance and notify a GM in case of trouble
    • Receive behavior related reports and forward them to a GM
    • Receive bug reports and forward them to a GM


    What a GM is unable to do:

    • Show any kind of favoritism (e.g. hand out free items or AP)
    • Fix bugs
    • Alter already existing game features
    • Develop new game features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with ban appeals
    • Investigate event related issues (reward not received, AFTER 2 days have passed)
    • Deal with GS related feedback


    Please Note:

    Any impersonation of Aeria Staff or any GameSage is a bannable offense. While GS/GM are just two letters, attempting to impersonate one to get account info from another person or slander the person being impersonated is a serious offense and may result in a permanent ban. No Aeria staff member or GameSage will ever ask your for your account password. If you catch someone impersonating Aeria Staff or a GameSage, please take a screenshot and send in a ticket via Contact Us